Be Careful What You Optimize For: The Wishmaster and the Coming AI Genie
Every algorithm grants a wish. The question is whether we’re ready for what it delivers.
PreCog Banking: JPMorgan’s AI Future and the Safeguards We Need
In the sci-fi thriller Minority Report, the brilliance of the world-building was how completely AI permeated everyday life. Billboards scanned
This I Command! How Not to Genetically Engineer Your Next Big Product
If you grew up on G.I. Joe, you remember Serpentor, Cobra’s genetically engineered “super-leader.” Dr. Mindbender, Destro, and
Snowman and the Retro: Talking About the Good Times in Product Teams
I still remember one retro where the room felt heavy. The board filled quickly with complaints, frustrations, and missed expectations.
The Adoption Imperative: How Product and Customer Success Co-Own the Customer Journey
Let’s get on the same page - it’s not enough to build great products. Customers need to adopt
Weekend at Bernie’s and the Zombie Product You’re Still Managing
In one of my prior roles, I inherited a product that had clearly reached the end of its life. Usage
The Feedback Flywheel: Why Customer Success Is a Critical Strategic Input for Product
Customer Success isn’t just about support - it’s one of Product’s most valuable strategic partners.
In many
Visions Are Seldom All They Seem: Dreaming Big with Agentic AI
”I know you, I walked with you once upon a dream…”
In Sleeping Beauty, Princess Aurora sings this line as
Speaking the Same Language: How Product and Customer Success Align on Delivering Customer Value
I once had a boss – a VP of Product – share an adage he picked up from one of his mentors.
