The Feedback Flywheel: Why Customer Success Is a Critical Strategic Input for Product
Customer Success isn’t just about support - it’s one of Product’s most valuable strategic partners.
In many
Speaking the Same Language: How Product and Customer Success Align on Delivering Customer Value
I once had a boss – a VP of Product – share an adage he picked up from one of his mentors.
Riddle Me This, Riddle Me That: Are You Using the Right Metrics or Just Chasing Stats?
In 1995’s Batman Forever, Jim Carrey's Riddler taunts Bruce Wayne (Val Kimer RIP) with the iconic line:
When AI Becomes a Policy Advisor (And That's Not a Compliment)
Because every product even policy deserves a proper strategy.
The Verge just published some interesting findings: The administration's
The 2x2 Matrix: A Go-To Framework for Feature Prioritization
My Introduction to a Simple Yet Powerful Tool
Once upon a time, while working at Fiserv, my team and I
