Snowman and the Retro: Talking About the Good Times in Product Teams
I still remember one retro where the room felt heavy. The board filled quickly with complaints, frustrations, and missed expectations.
The Feedback Flywheel: Why Customer Success Is a Critical Strategic Input for Product
Customer Success isn’t just about support - it’s one of Product’s most valuable strategic partners.
In many
Speaking the Same Language: How Product and Customer Success Align on Delivering Customer Value
I once had a boss – a VP of Product – share an adage he picked up from one of his mentors.
Product: The Management – Villian Edition
Card battles, childhood nostalgia, and villains that live in your roadmap
This weekend, while doing some spring cleaning, I came
Riddle Me This, Riddle Me That: Are You Using the Right Metrics or Just Chasing Stats?
In 1995’s Batman Forever, Jim Carrey's Riddler taunts Bruce Wayne (Val Kimer RIP) with the iconic line:
Climbing the Product Candy Mountain: How to Get to the Core Problem with Jobs to Be Done
I recently watched O Brother, Where Art Thou?, starring George Clooney, John Tuturro and Time Blake Nelson. It’s an
What Monopoly (and Hugh Grant) Can Teach Us About Product Iteration
In Heretic, a 2024 psychological horror thriller, Hugh Grant plays a chilling villain named Mr. Reed—a twisted blend of
Taming the Chaos: How WIP Limits Transformed My Product Backlog
When I started my product journey, a college friend told me to read The Phoenix Project. The similarities between that
The 2x2 Matrix: A Go-To Framework for Feature Prioritization
My Introduction to a Simple Yet Powerful Tool
Once upon a time, while working at Fiserv, my team and I
