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Rob Cappella

Rob Cappella

Rob is a Product Manager focused on services-driven innovation, blending SaaS and managed services to deliver client-centric solutions that drive engagement, retention, and long-term value in partnership with Customer Success.
19
Aug
A man and woman talk on a path to growth.

The Adoption Imperative: How Product and Customer Success Co-Own the Customer Journey

Let’s get on the same page - it’s not enough to build great products. Customers need to adopt
2 min read
29
Jul
The Feedback Flywheel: Why Customer Success Is a Critical Strategic Input for Product

The Feedback Flywheel: Why Customer Success Is a Critical Strategic Input for Product

Customer Success isn’t just about support - it’s one of Product’s most valuable strategic partners. In many
2 min read
15
Jul
Speaking the Same Language: How Product and Customer Success Align on Delivering Customer Value

Speaking the Same Language: How Product and Customer Success Align on Delivering Customer Value

I once had a boss – a VP of Product – share an adage he picked up from one of his mentors.
3 min read

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