Rob Cappella

Rob Cappella

Rob is a Product Manager focused on services-driven innovation, blending SaaS and managed services to deliver client-centric solutions that drive engagement, retention, and long-term value in partnership with Customer Success.
29
Jul
The Feedback Flywheel: Why Customer Success Is a Critical Strategic Input for Product

The Feedback Flywheel: Why Customer Success Is a Critical Strategic Input for Product

2 min read
15
Jul
Speaking the Same Language: How Product and Customer Success Align on Delivering Customer Value

Speaking the Same Language: How Product and Customer Success Align on Delivering Customer Value

3 min read

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